I have discovered something.
There is nothing wrong with my
Krups Rice Cooker.
Previously I had tried to make rice in it,
and the rice would always come out crunchy and a little hard. Not chewy and fluffy like the local Toshi's Teriyaki or corner Asian take-out place.
I had to throw out several batches.
But I have discovered A New Trick That I Will Share With You.
Soak the rice for 10 minutes in water before cooking. Then don't open up the cooker when it's done. Let it sit for 15 minutes after the cooking is finished. The rice comes out soft and sticky, just like it should. And it's still soft and sticky five hours later, on Keep Warm mode.