Quote:
Originally Posted by ChuckF
The helpdesk server encountered a kernel error when processing the ticket, but my Platinum Support SLA has guaranteed response times. I'm on hold with the call center right now. Current Crumb/JoeP wait times are longer than usual.
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Guaranteed response
times, sure. But if you'll check the terms in Annexure B(44) to Schedule 18 of your SLA, you'll see that response
quality cannot be guaranteed. Thus: